Dear Valued Partners,
In an effort to promote social responsibility and protect our associates during the COVID-19 pandemic, we have transitioned the majority our team to work from home.
Customer experience remains our top priority. As such, we have enacted our business continuity plan that allows most of our team to work remotely. Our claims team will remain available Monday – Friday from 8:00am – 8:00pm, Eastern and Saturday from 9:00am – 5:00pm, Eastern. For the rest of our team, please continue to communicate with them as you normally would via phone or email.
We are also temporarily extending the grace period for all Warranty Forever® programs due to many dealerships closing, and consumers being unable to bring their vehicle/unit in for maintenance.
WARRANTY FOREVER® – AUTO
Auto customers will now have a grace period of 4 months or 4,000 miles, whichever comes first. Maintenance notification is still required.
WARRANTY FOREVER® – MOTORCYCLE
Motorcycle customers will have the grace period extended to 4 months or 2,000 miles, whichever comes first. Maintenance notification is still required.
WARRANTY FOREVER® – RV
RV customers will have 4 months from the agreement anniversary date to complete and submit inspection records.
Claims for all three programs will be adjudicated according to these revised grace periods. A memo is included below that can be distributed to your dealers.
Please know that we are 100% committed to providing you the service you have come to expect during these trying times. On behalf of the entire NAE/NWAN team we appreciate your continued business and support. We will continue to regularly and proactively communicate updates as we receive them. In the meantime, if there is anything we can do to assist you or a member of your team please don’t hesitate to reach out.