File A Claim

FIND MY CONTRACT

TRANSFER YOUR CONTRACT

CANCEL MY CONTRACT

HOW TO

FILE A CLAIM:


Take your vehicle to your dealership or a repair facility.

In the event of a breakdown, take the your vehicle to the dealer that sold you your agreement if at all possible. If not, contact us at 1-800-810-8458 to make arrangements for service.

Obtain Authorization.

Prior to any repair or replacement being made, contact us to obtain authorization for the claim and a claim authorization number. If an emergency occurs which requires a repair to be made at a time when our office is closed and prior authorization for the repair cannot be obtained, contact us during normal business hours immediately following the emergency repair.

Authorize Teardown.

You may need to authorize the repair facility to diagnose the vehicle in order to determine the cause of the breakdown and what portions of the repair (if any) will not be covered.  You will be responsible for the cost of diagnosis if the breakdown is not covered under this service contract.  We reserve the right to inspect the vehicle before any repair is performed.

Submit Repair Order for Payment

Once authorization is obtained and the repair is completed, all repair orders and documentation must be submitted to the administrator along with the claim authorization number within 60 days.

 

Roadside Assistance.

In the event you need to roadside assistance, call the roadside assistance provider identified on your declaration page before using any services.

 

File A Claim

 


 

HOW TO

TRANSFER YOUR CONTRACT:

To transfer your agreement a completed transfer application and the transfer fee noted on your agreement must be submitted to NAE / NWAN within 30 days of a change of ownership along with the following documents:

  1. A notarized copy of the documentation showing a change of title and the mileage on the date of transfer.
  2. Proof of completed maintenance as recommended by the manufacturer.
  3. A copy of the completed form transferring the Manufacturer’s Warranty, if required by the manufacturer.

 

DOWNLOAD TRANSFER REQUEST FORM

 

Please note: All available Manufacturer’s Warranties on the vehicle must be transferred to the same purchaser of the vehicle. Failure to transfer the Manufacturer’s Warranty can result in non-payment of a claim if the Manufacturer’s Warranty would normally have been in effect if the transfer had been made.

 

CONTACT US

Address

8370 Dow Circle
Strongsville, OH 44136

 

Agent/Dealer Support:

(877) 222-1645

 

Claims:

(800) 810-8458


Hours of Operation

 

Monday - Friday:

8:00 AM - 8:00 PM EST

 

Saturday:

9 AM - 5 PM EST 

File A Claim

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