Warranty Forever Auto

CALL (844) 320-3722 FOR MORE INFORMATION.

Lifetime powertrain coverage that can be included on every qualifying new and pre-owned vehicle offered by a participating dealer. Coverage lasts for as long as the customer owns their vehicle. All your customer needs to do is complete the customary maintenance outlined in their Warranty Forever® agreement and they're covered FOREVER!

NAE/NWAN PRIVACY POLICY

TAKE CONTROL OF YOUR MARKET

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LIFETIME COVERAGE THAT IMPACTS EVERY DEPARTMENT

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HOW MUCH WOULD YOU PAY TO KNOW WHERE YOUR SERVICE CUSTOMERS ARE GOING BEFORE THEY GO?

Warranty Forever requires the customer to perform all customary maintenance outlined in their agreement. The customer is encouraged to have all service work performed at your dealership through our exclusive maintenance notification process. If maintenance is performed outside your dealership and we are not notified, it will result in a denial of coverage on future claims.

MORE THAN 30% OF CUSTOMERS ARE CONVERTED BACK TO THE SELLING DEALER FOR ROUTINE MAINTENANCE.

Plus, as the selling dealer, you have first right of refusal to perform all claim repairs if your customer is within 150 miles of your dealership.

No other Lifetime program can extend these benefits.

MAINTENANCE REQUIREMENTS

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The customer must maintain the vehicle according to the maintenance requirements outlined in the Warranty Forever agreement. All maintenance must be performed at your dealership. If maintenance is going to be performed outside of your store, the customer must notify us of the maintenance, prior to having the work performed. To date, our Warranty Forever® Specialists have converted over a third of customers back to their selling dealer.

STOP REACTING START DEFINING

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A TRUE MARKETING ADVANTAGE

Start using this program to differentiate yourself on your website, in your sales consultations and test drives. You'll find people are receptive.

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EXCLUSIVE TERRITORIES

As an exclusive program, we make sure you are given a competitive advantage in your territory. This gives you piece of mind in knowing you can be confident to close.

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LIFETIME POWERTRAIN COVERAGE

Stated component coverage for the engine, transmission and drive assembly component groups. Covers all internally lubricated parts plus seals and gaskets.

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AN IMPACT ON EVERY DEPARTMENT.

THERE IS STRENGTH IN NUMBERS

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You are in control

Get out of the business of reacting to your market. Warranty Forever® helps you define your marketing advantage.

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Boost your sales

Get away from the old“meet it or beat it” way of doing business and start selling with credibility and trust.

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ASK ABOUT OUR MARKETING TOOLS

Once you offer Warranty Forever, we offer tons of marketing tools designed with you in mind.
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FAQ'S

 

How does the customer locate a dealer that offers Warranty Forever® on a vehicle they would like to purchase?

The customer can locate the nearest Warranty Forever® dealer by submitting an inquiry in the contact section of www.mywarrantyforever.com. We refer all leads directly to the dealership. 

How does the customer know what maintenance is required to keep their Warranty Forever® agreement in force?

The customer is required to maintain your vehicle in accordance with the customary maintenance outlined in their Warranty Forever® agreement. Customary maintenance includes: 

  • (1) changing the engine oil and filter; (2) checking and maintaining the transmission fluid level; (3) topping off all fluid levels; and (4) checking and maintaining the proper level of coolant. 

  • Time & Mileage Intervals
    • In the event the manufacturer requires the vehicle to be serviced using a synthetic oil or synthetic oil blend, the vehicle must be serviced every 12 months or 10,000 miles, whichever comes first.

    • In the event the manufacturer does not require the vehicle to be serviced using a synthetic oil or synthetic oil blend, the vehicle must be serviced every 6 months or 7,500 miles, whichever comes first. 

    • There is a 1 month, 1,000 mile, whichever comes first, grace period for customary maintenance.

What vehicles are eligible for the program?
Most domestic, asian, and European vehicles with less than 100,000 miles at time of sale qualify for coverage. There are no age restrictions. Depending on the structure, the program can be offered on new only, new and used, and used only. Contact us for full details on eligiblity. 
What if the vehicle is equipped with an oil change light/indicator reminder system?

Recommended maintenance will need to be performed when the indicator signals you for maintenance, but cannot exceed the customary maintenance intervals outlined in the Warranty Forever® agreement. If you have any further questions, please contact our Client Relations Team at 855-623-6926.

What is covered by the program?

The program provides coverage to the engine, transmission and drive axle components listed in the agreement for as long as the customer owns their vehicle. Unlimited time. Unlimited miles.

What is the maintenance notification process?

It is strongly recommended that the customer perform all maintenance with the selling dealer. If a customer chooses to have maintenance performed outside of their selling dealer, they must contact us to let us know where they are having maintenance performed. 

Our Warranty Forever® specialists are specially trained to sell the customer on the benefits of servicing at your dealership. To date, we have successfully converted over a third of customers back to their original selling dealer. Any time a customer calls, you will receive an email notification that outlines the details of the call including the service work and service facility who will be performing the work. 

 

Can the Warranty Forever® agreement be transferred to the next owner if the customer sells their vehicle?

The agreement is not eligible for transfer.

Can my dealership suggest additional maintenance services beyond customary maintenance?

As you know, most manufacturers only require a minimum level of services to be performed and will often list them in the owner’s manual. Driving and environmental conditions can demand additional service work be performed to keep the vehicle performing at peak levels. While the customer is only required to complete the minimum services outlined in their agreement, we strongly encourage that they follow your dealership’s recommendations when being offered additional services

How does the claim process work?

If the customer is within 150 miles from your dealership, you have first right of refusal to complete the repair work. If you are unable to repair the vehicle in your service department, you are able to sublet the work to an alternate repair facility. Repairs are paid at 100% retail parts and labor costs. 

Can the customer perform their own customary maintenance?

No. All services must be performed by a professional service facility. This is to ensure proper documentation, as well as the workmanship of the services performed on the vehicle. 

When are the Warranty Forever® specialists available to take customers maintenance notification calls?

Warranty Forever® Specialists are available Monday–Friday 8:00am – 8:00pm and Saturday 9:00am – 5:00pm, Eastern.

How will Warranty Forever® Impact service contract penetration?
Our experience shows that Warranty Forever® actually increases service contract sales. When purchasing from a Warranty Forever® dealer, customers are better informed and more educated on service contract benefits. 
Is there a deductible that the customer needs to pay when making a claim?

There is no deductible on the program. All parts and labor are covered 100%.

How is the customer notified regarding upcoming maintenance?
Customers are notified via a Warranty Forever® maintenance reminder email that is branded to your dealership. The email will link directly to your website. If your site has the ability for a customer to schedule appointments online, it will link them directly to your online service appointment page 
If the vehicle breaks down and the breakdown is covered by the Warranty Forever® agreement, is the customer required to pay for the repair and then wait to be reimbursed?

No, there is no requirement to pay for covered repairs out of pocket. All repairs are paid via credit card by the program administrator. Please be sure, however, that all repairs are authorized prior to the repair being completed. Unauthorized repairs will not be covered.

Is towing and rental covered while the customer vehicle is being repaired?
Towing and rental car coverage is not provided by the Warranty Forever® agreement. However, we offer a variety of service contact programs designed to wrap the Warranty Forever® program. All of those programs provide towing and rental car coverage.