Archive for 2020

ANNOUNCING: WARRANTY FOREVER® UNIVERSITY

In these fast-changing times, NAE continues to be adaptable and ready to respond to the needs of our partners.  We are currently in the process of rolling out our new Online Learning Management System.

Our agent partners have expressed enthusiasm and excitement about this new and innovative way to educate and stay connected with their dealers.  Our Warranty Forever University course is just one way to remotely train your dealers with this new LMS.  The possibilities are endless with this system and it can be modified to suit the individual needs of your dealers.

This is a fantastic resource for all of us during these challenging times.  It is an excellent way for us to stay connected to our customers and continue to provide the same level of support that they are accustomed to.  Please reach out to your Account Executive, or Chuck Chase to learn more about this dynamic and versatile system.  We are proud to continue our mission by being adaptable and proactively responding to the needs of our partners.

IMPORTANT (COVID-19) UPDATE – 3.23.20

In accordance with the Ohio Department of Heath’s stay home order, we have transitioned all but business critical staff to work from home.

We will continue to conduct business operations as normal and will process business as it is received. As outlined in our update last week, customer experience continues to be our top priority. Our claims team will remain available Monday – Friday from 8:00 a.m. – 8:00 p.m., Eastern and Saturday from 9:00 a.m. – 5:00 p.m., Eastern. Claims can also be filed electronically through our Online Claims Portal. For the rest of our team, please communicate with them as you normally would via phone or email.

We appreciate your business and support and will continue to regularly and proactively communicate updates as we receive them.

IMPORTANT (COVID-19) UPDATE – 3.19.20

EFFECTIVE 3/19/2020

Dear Valued Partners,

In an effort to promote social responsibility and protect our associates during the COVID-19 pandemic, we have transitioned the majority our team to work from home.

Customer experience remains our top priority. As such, we have enacted our business continuity plan that allows most of our team to work remotely. Our claims team will remain available Monday – Friday from 8:00am – 8:00pm, Eastern and Saturday from 9:00am – 5:00pm, Eastern. For the rest of our team, please continue to communicate with them as you normally would via phone or email.

We are also temporarily extending the grace period for all Warranty Forever® programs due to many dealerships closing, and consumers being unable to bring their vehicle/unit in for maintenance.

WARRANTY FOREVER® – AUTO

Auto customers will now have a grace period of 4 months or 4,000 miles, whichever comes first. Maintenance notification is still required.

WARRANTY FOREVER® – MOTORCYCLE

Motorcycle customers will have the grace period extended to 4 months or 2,000 miles, whichever comes first. Maintenance notification is still required.

WARRANTY FOREVER® – RV

RV customers will have 4 months from the agreement anniversary date to complete and submit inspection records.

Claims for all three programs will be adjudicated according to these revised grace periods. A memo is included below that can be distributed to your dealers.

Please know that we are 100% committed to providing you the service you have come to expect during these trying times. On behalf of the entire NAE/NWAN team we appreciate your continued business and support. We will continue to regularly and proactively communicate updates as we receive them. In the meantime, if there is anything we can do to assist you or a member of your team please don’t hesitate to reach out.

IMPORTANT CORONAVIRUS (COVID-19) UPDATE

We are closely monitoring the Coronavirus (COVID-19) outbreak and our hearts go out to those who have been impacted by it. NAE prides itself in putting people first and supporting the wellbeing of our associates, partners and community. 

We are in the process of preparing for members of our team to be able to work from home if they have the need to be quarantined. In addition, as you may have heard, the State of Ohio has cancelled all schooling through April 6th. This, of course, puts many of our associates in a bind as they need to find childcare. We are working vigilantly to help them be able to continue their work at home and be able to care for their children. 

At this time, we have also suspended all non-essential business travel until further notice. We will do our best to fulfill your needs via video conference. If you were anticipating a visit from an Account Executive or Account Manager in the near future, they will reach out to you to make alternative plans. 

As we navigate these unchartered waters, we anticipate that there may be additional hold times, and delays in our responses companywide. As always, our team is here to serve you and we will make every effort to continue providing an outstanding customer experience. 

We will continue constant communication as changes become necessary. We greatly appreciate your patience. Stay safe and WASH YOUR HANDS FREQUENTLY!