Archive for 2018

The New Service Contract Alternative


New vehicles are more likely to resemble a rolling computer lab, in contrast to the utilitarian transportation of yesteryear.  As technology continues to advance, with it comes numerous amenities available to today’s car buying consumer. Regardless of the vehicle type, trucks, crossovers or cars, in both basic economy and luxury form, these convenience features are offered as optional or standard equipment. Many of these options are so new, they were not even contemplated in mechanical breakdown coverage a few short years ago. 

The addition of features like back-up cameras, proximity cruise control, lane departure warnings, to name a few, coupled with vehicles’ drivetrain components being built better than ever, can potentially shift the appeal of full exclusionary service contracts. Today’s buyers don’t necessarily want to purchase a full exclusionary service contract, but also don’t want to forfeit the opportunity to cover the technology that makes their daily driving experience more pleasurable. 

Similar to our society’s dependency on our smart phones, drivers have become increasingly dependent on the recent vehicle advancements. If these advancements should fail, or at minimum not function fully, it may result in diminished driver confidence. However, the failure of the feature does not always correlate to reduced mechanical operation of the vehicle.

Extreme Tech, a stated component vehicle service contract offered by National Automotive Experts, has been developed to cover a vehicle’s convenience features, including Bluetooth, back-up camera, proximity cruise control, park assist system, and more, has proven to be appealing to consumers, F&I producers, and dealers. 

CONSUMER BENEFIT: Today’s buyers resonate with tech-speak, more so than mechanical speak.  Consumers of newer vehicles can relate to not having their Bluetooth working properly more so than their transmission failing.  The thought of parallel parking without technology to assist is more alarming to a buyer then their alternator failing.  Also, the repairs (parts and labor) of these new features can add up quickly. Coverage provided by a service contract for these features can prove beneficial, alleviating the potential stress of having to come up with thousands of dollars for unanticipated repairs to these technology-based components. 

F&I PRODUCER BENEFIT: Previously, when a consumer declined an exclusionary service contract, producers were left to step-down to a drivetrain only VSC or drop the service contract all-together.  Now, producers can move to a second or third option on the menu, and still include a value-based VSC to the consumer.  This will add to the overall increase in VSC penetration and PVR to the producer and the department. 

DEALER BENEFIT:  Since an F&I producer can step a customer down from an exclusionary contract into Extreme Tech, the dealership will be able to hold more gross than if no VSC was sold at all. Statistics show customers who purchase VSC’s are more likely to return to their selling dealer for the all-important service work, which greatly increases the likelihood of them buying their next vehicle from the selling dealer – proving to be a win-win for the consumer, producer AND dealer. 



FREE Global Youth Initiative Seminar – Wednesday, October 24th – 6:00 p.m. to 8:00 p.m.

This is a community event, open to the public, so please invite your family and friends to attend! Our Program Manager, Tom Johnson will be facilitating this complimentary course. During the seminar, attendees will be invited to complete a preliminary DISC assessment, learn about the four main personality types, and generate future career and lifestyle goals!

The event is open to all ages between 13 and 19 years old! Free pizza will also be provided during the event.

Register Here

Join Us at the National Career Fair!

National Automotive Experts/NWAN will be in attendance at the National Career Fair!

Time: Tuesday, October 2, 2018 – 11:00 am -2:00 pm

Venue: Double Tree by Hilton: Cleveland-Independence 6200 Quarry Lane, Independence, Ohio 44131

We are looking for positive, customer-focused individuals who are detail-oriented and have proven problem-solving skills. We take pride in working with a sense of urgency while building relationships that consist of an ethical foundation. We reward team members who work towards providing exceptional service levels. Will you be the next NAE Star?

We are looking for talented indiviuals for:

Administrative Support
Business Processing
Client Relations
Human Resources
Information Technology
Shipping & Production
Software Development

We strive to hire people that believe serving our clients each and every day is the top priority, while priding ourselves in developing exemplary products that are built to perform.

Why should you be interested in NAE?

One of our Hiring Specialists will be available to discuss opportunities to join our great team. See you at the Career Fair!

Please take a moment to preview our open career opportunities.



NorthCoast 99 Logo with ERC Purple

Cleveland, Ohio, August 22, 2018 – National Automotive Experts (NAE/NWAN) is proud to be recognized by ERC as one of Northeast Ohio’s 99 best places to work! This is the second year in a row that NAE/NWAN has received the NorthCoast 99 award. The award focuses on policies and practices related to the attraction and retention of top performers, as well as data collected from anonymous employee surveys.

“We are deliberate in our focus to engage and challenge our associates to grow themselves. We believe that their growth will allow us to continue to expand our organization and create an unforgettable experience for our clients,” said Kelly Price, CEO of NAE/NWAN. “My leadership team and I are honored to be recognized for these efforts for the second year in a row. I am reminded daily, that none of this would be possible without the great support team that makes our company what it is today.”

As an award recipient, Mrs. Price and her team will attend the 20th annual NorthCoast 99 awards program on September 18, 2018 at Hilton Cleveland Downtown. The event recognizes all 99 award-winning organizations through a night of entertainment, internationally-known keynote speakers, and inspiring stories of great workplaces. This invitation-only event draws nearly 1,000 business leaders from around Northeast Ohio. Attendees range from CEO’s of the region’s leading organizations to business and HR leaders from each winning organization.

“We’re extremely honored to recognize the 2018 NorthCoast 99 winners. These organizations have earned the right to call themselves a great workplace by their dedication to attracting, supporting, retaining, and motivating their Top Performers. ERC developed the NorthCoast 99 program with the hopes of inspiring local leaders to promote the great workplace movement,” comments Kelly Keefe, President of ERC.

NorthCoast 99 is an annual recognition program that honors 99 great workplaces for top talent in Northeast Ohio. The program is presented by ERC. ERC helps organizations create great workplaces by providing HR resources, training, and consulting services. Sponsors of the NorthCoast 99 program include: Anthem Blue Cross & Blue Shield, CareerCurve, Cleveland Magazine, Corporate Screening, ERChealth, Gino’s Awards, iHeart Media, Mark Wayner Photography and Videography, Meyers, Roman, Friedburg, & Lewis, Oswald Companies, Staffing Solutions Enterprises, and Ultimate Software.